Damaged Items

• If any items on your order arrive damaged, Please keep all original shipping containers and take pictures. Contact customer service, We will refund in full (Accessories no need to return).

No Restock Fees

Return Shipping Options

• For customers in the contiguous 48 U.S. States, ACE POWER provides the option of printing out a pre-paid UPS shipping label for a fee of $7.99. This fee will be deducted from your total refund amount.

• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

• All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

• Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

• If your exchange order qualifies for our free ground shipping offer (details), it will be applied.

• You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.

• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

• Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.

• Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

• Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to ACE POWER.

Apparel and Helmets

• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

• Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

• Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

• Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

• Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

• Any Tool or Chemical that has been opened or seal broken is non-returnable.

• Open box items for which the packaging has been destroyed are not returnable.

International Returns

• International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

• Any items shipped COD or having additional brokerage fees that are charged to ACE POWER upon delivery will be rejected.

Warranty Returns

• Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

• Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Returns Process

You can request a return authorization number (RA#) online at www.acepowerracing.com

Step 1: Click "Login / Register" or "My Account" (if you are already logged in) at the top of the web page. Once you are within the "My Account" area of the website, click on "Order History" on the left-hand side of the page and find the order in question and click "View".

Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.

Step 3: Select your return shipping method and follow instructions.

Step 4: Please print your Return Authorization form and include it with each shipment back to ACE POWER. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.  After submitting the return request, we will send you the latest return address, please send the return shipment to the latest address.

Please retain your return tracking information. ACE POWER is not responsible for packages lost during return shipment. You will receive a confirmation email from ACE POWER when your return is processed which will include the full details of refund credited.